REVCORD PRIVACY POLICY
Revcord and Revcord IQ3 Enterprise Privacy Policy
Effective Date: April 7, 2025
Contact: support@revcord.com
Stonehenge Properties, Ltd. dba Revcord (“Revcord,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your information when you interact with our software, hardware, websites (including www.revcord.com), cloud-based services, and support offerings.
By using our Products or Services, you agree to the terms of this Privacy Policy.
WHAT INFORMATION DOES REVCORD COLLECT ABOUT YOU?
We collect information in the following categories:
1. Information We Collect Directly From You
1.1 Personal Information
- Name, email address, phone number, and other contact details
- Billing information (e.g., payment method, billing contact, organization details)
- Account credentials or identifiers
1.2 System & Usage Data
- Device data, IP addresses, browser types, system logs
- Interaction data (e.g., logins, feature usage, error logs)
- Metadata from software usage, including system configuration, session activity, and performance metrics
1.3 Audio, Video, and Transcription Data
- Recordings captured through Revcord systems
- Metadata and transcriptions created or stored during use of our logging or inspection tools
1.4 Support and Communication Data
- Emails, support tickets, and communications with our team
- Feedback, survey responses, or reports submitted to us
2. How We Use Your Information
We use your information to:
- Provide and improve our products and services
- Authenticate users and authorize access
- Process payments and manage accounts
- Troubleshoot, support, and secure systems
- Comply with legal and regulatory requirements
- Analyze usage trends to improve functionality and performance
- Communicate with you regarding updates, support, or contractual matters
3. Data Aggregation & Use in Artificial Intelligence (AI)
Revcord may aggregate and anonymize system and usage data, transcription logs, metadata, and diagnostic outputs across users for the purpose of:
- Training and improving our AI models
- Enhancing automated transcription, redaction, QA analysis, and other features
- Research and development of new features and system capabilities
No personal information or identifiable customer content will be used in AI training unless anonymized and aggregated in a way that cannot reasonably be linked to any individual or organization.
You retain ownership of your data. By using our services, you grant Revcord a limited, non-exclusive, royalty-free license to use anonymized and aggregated data for AI-related processing, provided such use complies with this Privacy Policy and our Terms of Service.
4. Sharing and Disclosure
We do not sell your data. We may share your information with:
- Trusted service providers assisting in operations (e.g., cloud hosting, analytics, payment processing)
- Affiliates or contractors bound by confidentiality and security obligations
- Legal authorities, if required to comply with applicable laws, regulations, court orders, or government requests
- Buyers or successors, in connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain personal and system data for as long as needed to:
- Fulfill contractual and legal obligations
- Support business operations and service delivery
- Comply with audit, legal, and regulatory requirements
Users may request deletion of stored data by contacting us at support@revcord.com, subject to any legal or contractual retention requirements.
6. Data Security
We implement industry-standard security measures, including:
- Encryption in transit and at rest
- Access controls and role-based permissions
- Secure coding practices and regular vulnerability assessments
- Incident response protocols
However, no system is 100% secure, and we cannot guarantee absolute protection from unauthorized access or breaches.
7. International Users
Our services are operated from the United States. If you are accessing our services from outside the U.S., please be aware that your information will be processed and stored in the U.S. and may be subject to U.S. laws.
8. Your Rights and Choices
You may have rights under applicable data protection laws, including the right to:
- Access your information
- Correct or update inaccuracies
- Request deletion of your data
- Object to certain data uses
- Withdraw consent where applicable
To exercise any of these rights, contact us at support@revcord.com.
9. Children’s Privacy
Revcord services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted at www.revcord.com/privacy or provided through our services. Your continued use constitutes acceptance of the updated terms.
Questions or concerns?
Email us at support@revcord.com. We’re here to help.